Key Performance Indicators (KPI) Training Program
Built for managers, department heads and planning, quality and HR teams. Participants separate KPIs from metrics and targets, write SMART indicators, and link them to strategic objectives so measurement drives decisions rather than reporting.
Target Audience
- Managers and Supervisors
- Department Heads
- Planning and Monitoring Staff
- Quality and Performance Teams
- HR and Operations
Days 1–3: Classroom Training
Day 1 – KPI Fundamentals
- KPI concepts and importance
- KPI vs Metrics vs Targets
- SMART KPIs
- Linking KPIs to strategic objectives
Day 2 – KPI Design and Development
- Types of KPIs (strategic, operational, individual)
- Selecting appropriate KPIs
- Data sources and measurement methods
- KPIs in operations, maintenance, safety and HR
- Common KPI design mistakes
Day 3 – KPI Monitoring and Analysis
- Performance monitoring
- Gap analysis
- Linking KPIs to individual and team performance
- Dashboard concepts
- Management reporting
Days 4–5: On-the-Job Training (OJT)
Day 4 – Reviewing Existing KPIs
- Assessing KPI effectiveness
- Linking KPIs to daily tasks
- Observing data collection methods
- Practical improvement guidance
Day 5 – KPI Application and Decision-Making
- Monitoring live KPIs
- Analyzing results with supervisors
- Decision-making based on KPI results
- Improving reporting mechanisms
- Final session and recommendations
Training Outcomes
- Understand and interpret KPIs
- Design effective KPIs
- Monitor and analyze performance
- Use KPIs for decision-making
- Improve individual and organizational performance
Training Materials
- PPT presentations
- KPI guideline manual
- KPI templates
- Monitoring checklists
- Certificate of Completion
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